Patient Satisfaction with Healthcare Services Exceeds 95%

Society

Patient Satisfaction with Healthcare Services Exceeds 95%

Friday, February 28, 2025

In 2024, the healthcare sector in Yen Bai Province recorded over 95% patient satisfaction with medical services.

These achievements contribute meaningfully to enhancing overall happiness and well-being among the local population.

This achievement is attributed to the province’s ongoing efforts to streamline and enhance the efficiency of its healthcare system from the provincial to the grassroots level. Currently, the province has 11.6 doctors per 10,000 residents, 35.4 hospital beds per 10,000 residents, with 96.5% of commune-level health stations staffed by doctors and 99.8% of villages having active healthcare workers.

Significant investments have been made to upgrade public healthcare infrastructure, modernize medical equipment, and encourage the development of private healthcare facilities. This has fostered a competitive and equitable healthcare environment, ultimately improving medical services and patient care.

The successful implementation of advanced and complex medical techniques—such as brain and spinal surgery, coronary interventions, and cerebral angiography—has reduced the need for patient referrals to higher-level hospitals. Additionally, the quality of primary healthcare services has steadily improved, minimizing costs for patients and further enhancing their satisfaction.

The quality of medical examination and treatment in Yen Bai Province continues to improve, integrating traditional and modern medicine while comprehensively reforming healthcare professionals' service attitudes and practices. Efforts to create green, clean, safe, and civilized hospitals have resulted in 9 out of 15 public healthcare facilities achieving Level II accreditation or higher, accounting for 60% of all facilities. The hospital bed capacity has expanded to 35.4 beds per 10,000 residents. Each year, medical facilities across the province provide healthcare services to nearly 1.7 million patients, including approximately 160,000 inpatient cases. Additionally, over 20,000 surgeries and hundreds of thousands of medical procedures are performed annually.

The province’s healthcare sector has also made significant progress in increasing life expectancy and improving the quality of life for residents. In 2024, the average life expectancy in Yen Bai reached 74.3 years, with 67.4% of those years spent in good health—exceeding the national average of 65 years.

Thanh Phuc

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