By the end of 2020, the hospital had conducted more than 13,600 medical procedures, including 233 originally only carried out by higher-level hospitals, and provided examination and treatment for over 130,000 patient arrivals, over 30,000 of whom were inpatients. That helped bring the rate of patients transferred to high-level hospitals down from 6.7 percent in 2015 to 2.62 percent last year.

The improvement of hospital quality has been carried out uniformly, helping the hospital secure higher scores under the Ministry of Health’s set of quality criteria over the past years, from 3.22 out of 5 points in 2015 to 4.14 points in 2020. The satisfaction rate among both inpatients and outpatients always tops 96 percent.

In 2019, the General Hospital met the ISO 15189:2012 standards for testing laboratories in terms of hermatology, biochemistry, and microbiology.

At the forum, representatives of 35 departments and divisions of the hospital presented results of the five-year application of scientific - technological advances and new medical techniques to improve healthcare quality and satisfy patients more.

It was also an occasion for the hospital’s staff to share their stories and point out difficulties in order to further improve healthcare quality.

The event was also a practical activity in the run up to the 66th founding anniversary of the General Hospital and five years since it started operating in the new establishment.